Frequently Asked Questions

Most frequent questions and answers

General FAQs

What is Echo® Water?

Echo® water is water that has not only been deeply filtered to remove the metals, pesticides, chlorine, VOC’s, pharmaceuticals and many other things that you do not want in your water. After it goes through multistage filtration it then goes into an electrolysis chamber. The reason we go through electrolysis is to dissolve molecular hydrogen. We want hydrogen dissolved in our water because since 1798 it has been known to reduce oxidative stress on the body. Many if not all of the diseases that people contract in life are caused by oxidative stress. So hydrogen can be called an antioxidant, but really it reduces oxidative stress and inflammation in the body. Echo® water is basically a delivery mechanism of hydrogen gas to the body, and we are filtering all the toxins out of the water.

What is hydrogen water?

Hydrogen water is simply water with dissolved molecular hydrogen gas (H2). Hydrogen gas is separated from a stream of water during electrolysis. Then, we dissolve it into a second stream of water. Hydrogen has been shown to reduce oxidative stress and inflammation, which is the leading cause of disease. Hydrogen’s therapeutic benefits are displayed in nearly 1,000 scientific studies and articles, spanning over 12 years.

What makes Echo® better than any other company?

Molecular hydrogen, which is supported by nearly 1,000 scientific studies, has always been the focus of Echo Water™ Machines. The Echo Hydrogen Module™ sets our machines apart from the others. Our patented module is designed so that the electrodes are not in contact with the water that you drink. In other words, the metal of the electrodes is not in the water. Hydrogen gas is separated from a stream of water and dissolved into a second stream of water. The primary purpose of Echo Hydrogen Water™ Machines is to make hydrogen water, not to create alkaline water with hydrogen water as a bonus. Our machines create hydrogen water without changing the pH of the source water. Since the cathode in our hydrogen module is not in contact with the water, it can never accumulate mineral buildup. This means that our machines will continue to be able to dissolve hydrogen gas and produce quality hydrogen water.e.

How does the Echo® water compare to Kangen® water?

The focus of Echo Water™ Machines is and has always been on molecular hydrogen, which is supported by nearly 1,000 scientific studies. Our proprietary Echo Hydrogen Module™ is vastly different than any other hydrogen-producing module in the world. In the patented module, the electrodes are not in contact with the water you are drinking. This means that the metal of the electrodes is not in the water. In the module, we separate hydrogen gas from a stream of water and then dissolve this gas in a second stream of water. Echo Hydrogen Water™ Machines were designed from the ground up with the primary purpose of making hydrogen water, not creating hydrogen water as a by-product of producing alkaline water. We make the hydrogen water without changing the pH of the source water. Because the cathode in our hydrogen module is not in contact with the water, it can never get mineral buildup and will always be able to dissolve hydrogen gas.

On the other hand, Kangen Water® machines requires constant cleaning (as stated in their warranty page) in order to continue dissolving hydrogen gas. If you don’t clean the Kangen Water® machine with citric acid or vinegar, you won’t have very much, or any, dissolved hydrogen gas in the water. The Echo Water™ Machines do not need constant cleaning to be able to dissolve hydrogen gas. Cleaning them once a year, from a preventative maintenance perspective, is enough.

While Kangen Water® does well at making alkaline and acid water as it was designed to, it does not perform well at producing hydrogen water. Their saline-injected water causes the platinum coating on their electrodes to diminish over time. If you don’t clean the Kangen Water® machines often, the mineral buildup on the cathode prevents the hydrogen bubbles from being dissolved. If they are not dissolved, they will not have the benefits. In their warranty, Kangen Water® states that their machines need to be cleaned every two weeks.

What is electrolysis? How does it work?

This is the heart of the echo machine. Electrolysis was discovered in the year 1800 by Dr. Anthony Carlisle. He was trying to find a way to produce hydrogen. Electrolysis works when water (hydrogen and oxygen, 2 gasses that form a liquid) goes into the electrolytic chamber and a small part is turned back into the gases that form it. The oxygen is then put into the acidic water and the hydrogen is dissolved into the alkaline water stream.

Does Echo® water have any taste?

Some people say Echo® water is the best water they’ve ever had. Echo® water is tasteless as clean water should have no taste. The only thing that gives water a taste are contaminants such as chemicals, metals or minerals that should not be in the water. Typically the only time there would be a taste issue would be due to poor filtration.

Can the Echo® unit be used with any water source type? Ex. Well, Municipal, Reverse Osmosis?

Yes, our Echo Water™ Machines can be used with nearly every water source. The Echo H2 Server™ is ideal for connecting to a reverse osmosis or another home water filtration system.

When connecting to well water, we recommend using the external Sulfur and Heavy Metals Filter. This filter removes common toxins found in well water while protecting your Echo Water™ Machine.

When connecting to municipal water, we recommend using the external Fluoride Filter. This filter significantly reduces the amount of fluoride in the water.

If you live in an area with hard water or high TDS (total dissolved solids), we recommend the external Hard Water Filter. This filter will extend the life of your Echo Water™ Machine.

What is the difference between the alkaline and acidic water?
What are the uses with the acidic water?
What happens if I accidentally drink the acidic water?
How soon after I start drinking Echo® water will I experience benefits?
What level of Echo® water should I drink?
Do the different levels of the Echo® water offer different benefits?
Can I take medications with Echo® water?
Can I mix other ingredients into Echo® water? Ex. Lemon, Drink flavor drops?
What kind of maintenance will I have to do for the Echo® machine?
How long will the hydrogen last in a container?
If I move to a new home, can I take my Echo® unit with me?
How soon after my purchase will my Echo® unit be installed?
Why is the Echo® unit so expensive?
Do you offer payment options if I cannot afford to pay all at once?
Does the hydrogen stay in Echo® water if you freeze it?
Is Echo® water, structured water?
What is micro-clustering? Is it real? Does it really exist?
If Echo® focuses on Hydrogen, why does the machine say Alkaline and Acidic water?
If the EPA suggests that I test my well water annually, how do I go about doing so?
What things will the Echo® filter remove from the water?
What is tourmaline gemstone?
Is hydrogen water safe?
Isn’t hydrogen gas explosive? Am I going to blow up?
Doesn’t water already have hydrogen in it?
If water is “hydrogen rich”, then isn’t it acidic?
I read that if you add hydrogen to water, then it makes it hydrogen peroxide, is that true?
Won’t the dissolved hydrogen gas immediately escape out of the water?
When were the benefits of hydrogen water first discovered?
I heard that drinking alkaline water can neutralize excess acid, is that true?

Technical FAQs

There is no power to my Echo H2 Machine...
My filter is leaking, what do I do?

Usually it’s simply not installed correctly and doing it again will fix the issue. Remove the filter and reinstall it from the bottom first. There is a black O ring on the top and bottom that seals the filter so if the rings are damaged you will need to order a replacement. Every few years you will want to put some grease on the O ring to keep it soft.

I see white flakes in my cup, why?
Is this water safe for my body if it leaves residue on my glass?
Can I make this machine stop talking to me?
My machine feels like it is warm, is that normal?
Why is the water coming out of my machine not cold?
How do I know when it is time to change my filter?
Why does my water taste funny?
Can I get my water to flow out any faster?
I put my new filter in and it still says I need a new one. What do I do?
Why is my unit saying, “low pressure”?
How many PPM will I get with Echo H2 tablets.
How many PPM will I get with Echo H2 drops?
How many PPM will I get with my Echo machine?
How many PPM will I get with Echo compared to Pitcher

The Echo H2 Machine and Echo H2 Server dissolve roughly 1 PPM instantly In the water at 1.2 liters per minute. 

The Echo H2 Pitcher can dissolve up to 1 PPM with choosing the 10 minute option and up to 2 PPM in the 20 minute option.
What should the ORP be?
My unit makes a gurgling sound/flows it working?
Water is only coming out of one spout on my faucet, why?
What should my pH be on each level?
How do I start up my server or UHM?
My digital faucet is not working, but I can use the front of my machine fine, Why?
When I check my pH on my under-sink unit the readings do not seem accurate, why?
My Hydrogen Water Server(HWS) or Undersink Hydrogen Machine(UHM) is beeping, why?
I’ve turned on my Hydrogen Water Server or Undersink Hydrogen Machine but can only fill some of my cup and it stops, why?

Owner Usage & Maintenance

Echo 9 Ultra H2 Water Machine Cleaning
What does premium support include?